Mi Hiepa Scout Limited (Rezzil) customer privacy notice.
Registered name: 10676157
This privacy notice tells you what to expect us to do with your personal information.
Contact us.
Post: Mi Hiepa Scout Limited Rezzil, 4 Jordan Street, MANCHESTER, M15 4PY, GB
Telephone: 08009558860
Email: info@rezzil.com
What information we collect, use, and why.
Lawful bases and data protection rights.
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Date of birth
- Purchase or account history
- Account information
- Website user information (including user journeys and cookie tracking)
- Information relating to compliments or complaints
- Information relating to sponsorship
- Platform user names (for example Meta, Sony, Apple)
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Purchase history
- Account information, including registration details
- Marketing preferences
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Location data
- Purchase or viewing history
- IP addresses
- Website and app user journey information
- Information relating to sponsorship
- Records of consent, where appropriate
We collect or use the following information for research or archiving purposes:
- Names and contact details
- Addresses
- Location data
- Purchase or viewing history
- IP addresses
- Website and app user journey information
- Personal information used for administration of research
- Personal information used for the purpose of research
- Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Address
- Account information
- Purchase or service history
We collect or use the following information for the Oculus Platform
“Application(s),” “services,” “games,” developed for and hosted on the Oculus Platform are subject to their Developer Data Use Policy:
https://developer.oculus.com/policy/data-use/
And are required to pass Virtual Reality Checks to ensure the company apps meet the Oculus Privacy Policy requirements.
What features the company use that collects your data:
- User ID – Grants access to user id to enable various features
- User Profile – Grants access to the oculus username and profile photo
- Device ID – Grants access to the oculus device ID for cloud save features
- Friends List – Grants access to a user’s friend list. This is needed to enable certain platform features
- Game Stats – User-generated content such as scores, playtime, stats
- Avatars – Grants an app access to Oculus Avatars
What we use your data for:
- Leaderboards – Private or public rankings that drive users to compete for the best scores, fostering engagement and socialization.
- In-App purchases – Grants access to do in-app purchases
- Deep Linking – Grants access to view a user’s desired destination within an app
- Matchmaking – Grants access to the matchmaking service, which places users together in a shared multiplayer experience.
- Invites – Grants the ability to facilitate multiplayer scenarios
- Parties – Grants access to Parties platform services
- Challenges – Grants access to Oculus challenges data
- Avatars – Grants access to Oculus Avatars, a persistent identity across the Oculus ecosystem
- Cloud saves – Remote storage for save files, preferences, or other user data.
- Achievements – Trophies, badges, awards, and more that challenge your users to reach a goal or objective.
Request deletion of your data on the Oculus Platform:
- By email: support@rezzil.com
Our lawful bases for the collection and use of your data.
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- To improve our products and services for all users.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- To improve our products and services for all users.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- To improve our products and services for all users.
Our lawful bases for collecting or using personal information for research or archiving purposes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- To improve our products and services for all users.
Our lawful bases for collecting or using personal information for legal requirements are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- To improve our products and services for all users.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- To improve our products and services for all users.
Where we get personal information.
- Directly from you
- Publicly available sources
- Market research organisations
- Suppliers and service providers
How long we keep information.
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
How to complain.
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
6 September 2024